Couple's Anniversary Cruise Goes Awry

A couple did not get to go where the cruise they signed up for said it was going. They went through hassles to get a refund... until they called NBC4 Consumer Reporter Randy Mac.

View Comments (
)
|
Email
|
Print

    NEWSLETTERS

    NBC4's Consumer Reporter Randy Mac looks into the rights passengers have when requesting refunds on cruise ship vacations Tuesday, Aug. 5, 2014.

    Jack and Janet Lucas have been going along strong for 45 years, traveling the world.

    They've taken 40 cruises, nearly half of them aboard Princess Cruises ships.

    Students Vexed Over Dental School Closure

    [LA] Students Vexed Over Dental School Closure
    Some students paid tuition to go to a dental trade school in Pasadena, only to have the school suddenly close in the middle of the course and leave them high and dry. Randy Mac reports for the NBC4 News at 5 p.m. on Monday, July 28, 2014.

    On Aug. 18, their plan was to celebrate their 45th anniversary, setting sail from Australia aboard the Sea Princess.

    "I started researching our shore excursions and noticed that the port was missing that I had already booked a shore excursion on," said Janet Lucas.

    I-Team Investigates Car Damage From Westwood Flooding

    [LA] I-Team Investigates Car Damage From Westwood Flooding
    At least 700 car owners were impacted by the water main break in Westwood and car owners want to know who will pay for the damage. Randy Mac reports from Westwood for the NBC4 News at 6 p.m. on Wednesday, July 30, 2014.

    The Lucas' noticed a change in their updated itinerary.

    They found the notification on the bottom of the fourth page.

    Woman's CheapAir Ordeal Ends After Hassles

    [LA] Woman's CheapAir Ordeal Ends After Hassles
    If an air traveler has a change in plans, sometimes changing that ticket isn't so easy. One woman found that out when her stepson got hurt and she couldn't make the flight. Randy Mac reports for the NBC4 News at 5 and 6 p.m. Friday, Aug. 1, 2014.

    It read:

    "Please be advised that Sea Princess has experienced technical difficulties which have resulted in our inability to operate at full speed. Our technical experts have determined that it is necessary to make the following changes to our itinerary."

    Chinese Food Chain Hit By Personal Data Breach

    [LA] Chinese Food Chain Hit By Personal Data Breach
    Restaurant chain P.F. Chang's is reeling from a personal data breach of at least 33 of its branches around the country, including five in Southern California. Randy Mac reports for the NBC4 News at 6 p.m. on Monday, August 4, 2014.

    This worried them.

    The Lucases say they've cruised with Princess nearly 20 times, spending roughly $200,000 with the company. This trip alone was $16,359, but when they asked for a refund, they were denied.

    After they emailed NBC4 Consumer Reporter Randy Mac, they got a call, saying the company was going to give them a full refund.

    The couple kept their deposit with Princess and say they'll likely cruise with them again.

    The risk of being at sea 26 days on a boat already experiencing technical problems is one adventure neither wanted to go along on.

    "Having the information to make an informed decision is what it's all about," Jack Lucas said. "In this case we didn't feel we had the information, truly."

    NBC4's Tena Ezzeddine contributed to this report.

    Follow NBCLA for the latest LA news, events and entertainment: iPhone/iPad App | Facebook | Twitter | Google+ | Instagram | RSS | Text Alerts | Email Alerts