Tentative Settlement Reached in DWP Overbilling Case - NBC Southern California
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Tentative Settlement Reached in DWP Overbilling Case

DWP maintains that many problems with its new billing service were the fault of an outside consultant.

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    NEWSLETTERS

    Millions of dollars are headed back to Los Angeles Department of Water and Power customers who paid too much on their bills. Conan Nolan reports for the NBC4 News at 5 p.m. on Monday, Aug. 17, 2015. (Published Monday, Aug. 17, 2015)

    Customers overbilled by the DWP will get refunds, under a tentative settlement agreement announced Monday.

    The settlement in the class-action lawsuit will assure the return of money to customers who were overbilled for water, electricity, and other services.

    The vast majority of credits and refunds under the proposed settlement will be small, amounting to less than $10 for most customers who were affected.

    Consumer rights attorney Jack Landskroner called it a "historic settlement."

    State Auditor Blames DWP For Overbilling

    [LA] State Auditor Blames DWP For Overbilling
    A state agency says in a new report that LADWP officials knew there were problems with its billing system but rolled it out anyway. Joel Grover reports for the NBC4 News at 5 p.m. on March 11, 2015.
    (Published Tuesday, March 10, 2015)

    "Families and small businesses have enough financial stress," said Landskroner. "We set out to make sure every customer would be made whole."

    LADWP General Manager Marcie Edwards applauded the settlement.

    "The proposed settlement makes good on a commitment I made to our customers when I was appointed to review every account and make whole any customer who was overcharged by our new billing system – no matter how small the error," she said. "With this agreement, every customer who was affected will receive 100 cents on the dollar."

    The comprehensive settlement:

    • Mandates an independent audit of all 1.6 Million LADWP customer accounts to assure a 100 percent recovery to every Los Angeles resident and business which has been overbilled;
    • Requires the LADWP to invest $20 million in a comprehensive overhaul of its billing system;
    • Establishes new rules as to how the nation's largest public utility bills its customers;
    • Appoints an independent monitor to ensure compliance with the terms of the agreement.

    Calls were being made to the DWP.

    LA Sues Accounting Firm, Claiming DWP Was Hustled

    [LA] LA Sues Accounting Firm, Claiming DWP Was Hustled
    The City of Los Angeles is suing to recoup millions lost due to a billing problem at its Department of Water and Power. The I-Team's Randy Mac reports for NBC4 News on Friday, March 6 2015.
    (Published Saturday, March 7, 2015)

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