Seven years after an NBC4 I-Team expose prompted Jiffy Lube to apologize for cheating customers and to promise “system wide changes,” the I-Team has uncovered what insiders say are new tricks and tactics to get your money, some in... Read More
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Insiders at the nation’s largest car repair chain told NBC4 that some Jiffy Lube stores use specific tricks to inflate a customer’s bill. Read More
A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.
Seven years after NBC4’s I-Team busted the one of the nation's biggest car repair chains, investigative reporter Joel Grover went back under the hood. Read More
At Jiffy Lube, our customers and their vehicles are our top priority. We aim to provide quality service to our customers in the maintenance of their vehicles, which is why we require more than 20,000 Jiffy Lube service center... Read More
Do you love your mechanic or do you think you got a raw deal? NBC4 wants to hear from you. Read More
Just as every person needs a good doctor, every car needs a reliable, honest mechanic. Read More
A May 2006 NBC4 undercover investigation involving Jiffy Lube shops. Read More
An NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: May 2006
Response to an NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: May 2006.
Click here for a behind-the-scenes look at how the I-Team's hidden cameras caught Jiffy Lube's employees. Find out how and where the cameras were positioned in the undercover test car.