Back Under the Hood

  • Wednesday, May 15, 2013

    More Tricks Revealed: How Some Jiffy Lubes Inflate Your Bill

    More Tricks Revealed: How Some Jiffy Lubes Inflate Your Bill

    Insiders at the nation’s largest car repair chain told NBC4 that some Jiffy Lube stores use specific tricks to inflate a customer’s bill.

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  • Monday, May 13, 2013

    Secrets Revealed: How I-Team's Hidden Cameras Caught Jiffy Lube's Employees

    Secrets Revealed: How I-Team's Hidden Cameras Caught Jiffy Lube's Employees

    A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.

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  • Monday, May 13, 2013

    Map: 7 of 11 Jiffy Lube Locations Recommended Extra Services

    Map: 7 of 11 Jiffy Lube Locations Recommended Extra Services

    Seven years after NBC4’s I-Team busted the one of the nation's biggest car repair chains, investigative reporter Joel Grover went back under the hood.

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  • Monday, May 13, 2013

    Jiffy Lube Responds to NBC4 I-Team Investigation

    Jiffy Lube Responds to NBC4 I-Team Investigation

    At Jiffy Lube, our customers and their vehicles are our top priority. We aim to provide quality service to our customers in the maintenance of their vehicles, which is why we require more than 20,000 Jiffy Lube service center...

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  • Monday, May 13, 2013

    Do You Trust Your Mechanic? Email ITeam@nbc4.com

    Do You Trust Your Mechanic? Email ITeam@nbc4.com

    Do you love your mechanic or do you think you got a raw deal? NBC4 wants to hear from you.

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  • Monday, May 13, 2013

    How to Find a Good Mechanic

    How to Find a Good Mechanic

    Just as every person needs a good doctor, every car needs a reliable, honest mechanic.

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  • Monday, May 13, 2013

    May 2006 Report: Is Your Mechanic Cheating?

    May 2006 Report: Is Your Mechanic Cheating?

    A May 2006 NBC4 undercover investigation involving Jiffy Lube shops.

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  • Monday, May 13, 2013

    May 2006 Report: Is Your Mechanic Cheating? Part 2

    May 2006 Report: Is Your Mechanic Cheating? Part 2

    An NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: May 2006

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  • Monday, May 13, 2013

    May 2006 Report: Response to Auto Shops Investigation, Part 3

    May 2006 Report: Response to Auto Shops Investigation, Part 3

    Response to an NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: May 2006.

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