NBC4 Jiffy Lube Investigation

SEND TIPS 818-520-TIPS

"You Were Robbed": NBC4 I-Team Exposes SoCal Jiffy Lubes

"You Were Robbed": NBC4 I-Team Exposes SoCal Jiffy Lubes

Share

Seven years after an NBC4 I-Team expose prompted Jiffy Lube to apologize for cheating customers and to promise “system wide changes,” the I-Team has uncovered what insiders say are new tricks and tactics to get your money, some in... Read More

Follow Us

Get Alerts

Receive the latest stories from the I-Team in your email.

May 15, 2013 Share
More Tricks Revealed: How Some Jiffy Lubes Inflate Your Bill

More Tricks Revealed: How Some Jiffy Lubes Inflate Your Bill

Insiders at the nation’s largest car repair chain told NBC4 that some Jiffy Lube stores use specific tricks to inflate a customer’s bill. Read More

May 13, 2013 Share
Secrets Revealed: How I-Team's Hidden Cameras Caught Jiffy Lube's Employees

Secrets Revealed: How I-Team's Hidden Cameras Caught Jiffy Lube's Employees

A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.

May 13, 2013 Share
Map: 7 of 11 Jiffy Lube Locations Recommended Extra Services

Map: 7 of 11 Jiffy Lube Locations Recommended Extra Services

Seven years after NBC4’s I-Team busted the one of the nation's biggest car repair chains, investigative reporter Joel Grover went back under the hood. Read More

May 13, 2013 Share
Jiffy Lube Responds to NBC4 I-Team Investigation

Jiffy Lube Responds to NBC4 I-Team Investigation

At Jiffy Lube, our customers and their vehicles are our top priority. We aim to provide quality service to our customers in the maintenance of their vehicles, which is why we require more than 20,000 Jiffy Lube service center... Read More

May 13, 2013 Share
Do You Trust Your Mechanic? Email ITeam@nbc4.com

Do You Trust Your Mechanic? Email ITeam@nbc4.com

Do you love your mechanic or do you think you got a raw deal? NBC4 wants to hear from you. Read More

May 13, 2013 Share
How to Find a Good Mechanic

How to Find a Good Mechanic

Just as every person needs a good doctor, every car needs a reliable, honest mechanic. Read More

May 13, 2013
May 2006 Report: Is Your Mechanic Cheating?

May 2006 Report: Is Your Mechanic Cheating?

A May 2006 NBC4 undercover investigation involving Jiffy Lube shops. Read More

May 13, 2013 Share
May 2006 Report: Is Your Mechanic Cheating? Part 2

May 2006 Report: Is Your Mechanic Cheating? Part 2

An NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: May 2006

May 13, 2013 Share
May 2006 Report: Response to Auto Shops Investigation, Part 3

May 2006 Report: Response to Auto Shops Investigation, Part 3

Response to an NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: May 2006.

ABOUT THE INVESTIGATION

Click here for a behind-the-scenes look at how the I-Team's hidden cameras caught Jiffy Lube's employees. Find out how and where the cameras were positioned in the undercover test car.

"They flat out lied and it appears they had the intent to lie." —Bruce Hotchkiss, former investigator with the Bureau of Automotive Repair
What's New
Running Dry
Coverage of the California drought. Read more
Follow Us
Sign up to receive news and updates that matter to you.
Send Us Your Story Tips
Check Out