NBC4 Jiffy Lube Investigation

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Repair Shop Regulators Respond to "Under the Hood"

Repair Shop Regulators Respond to "Under the Hood"

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State officials are taking interest in NBC4’s I-Team hidden camera report that showed some Jiffy Lube locations taking customers for a ride. Read More

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May 14, 2013 Share
Back Under the Hood: NBC4 Auto Shop Investigation

Back Under the Hood: NBC4 Auto Shop Investigation

A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain. Joel Grover reports for the NBC4 News on Monday, May 13, 2013.

May 14, 2013 Share
ABOUT THE INVESTIGATION

ABOUT THE INVESTIGATION

A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain. Joel Grover reports for the NBC4 News on Monday, May...

May 14, 2013
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May 14, 2013 Share
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May 13, 2013 Share
Secrets Revealed: How I-Team's Hidden Cameras Caught Jiffy Lube's Employees

Secrets Revealed: How I-Team's Hidden Cameras Caught Jiffy Lube's Employees

A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.

May 14, 2013 Share
SHOPS MAP

SHOPS MAP

A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.

May 14, 2013 Share
VIDEO

VIDEO

A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.

May 14, 2013 Share
LATEST TWEETS

LATEST TWEETS

A behind-the-scenes look at NBC4's investigation into one of the nation's biggest auto repair chains, which aired in May 2013. Joel Grover explains in this web exclusive.

ABOUT THE INVESTIGATION

Click here for a behind-the-scenes look at how the I-Team's hidden cameras caught Jiffy Lube's employees. Find out how and where the cameras were positioned in the undercover test car.

"They flat out lied and it appears they had the intent to lie." —Bruce Hotchkiss, former investigator with the Bureau of Automotive Repair
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