NBC4 Jiffy Lube Investigation

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May 13, 2013 Share
September 2006 Report: Is Your Mechanic Cheating? Part 4

September 2006 Report: Is Your Mechanic Cheating? Part 4

An NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: September 2006

May 13, 2013 Share
Back Under the Hood: NBC4’s Jiffy Lube Investigation

Back Under the Hood: NBC4’s Jiffy Lube Investigation

In the most elaborate undercover investigation ever conducted by NBC4, eight hidden cameras and some invisible ink helped to uncover what could be an illegal scheme. Read More

May 13, 2013 Share
Jiffy Lube: Undercover Investigation

Jiffy Lube: Undercover Investigation

Two experts examined our undercover test car and said it needed no repairs or services other than an oil change. But seven of 11 Jiffy Lubes we tested told our undercover customers that our car needed services.

May 12, 2013 Share
Busted: NBC4 Goes Back Under the Hood

Busted: NBC4 Goes Back Under the Hood

Seven years after NBC4’s I-Team busted the one of the nation's biggest car repair chains, investigative reporter Joel Grover went back under the hood. An insider tells him, "if anything, it's gotten worse." Grover’s special report airs Monday, May 13 on the NBC4 News at 11 p.m.

May 13, 2013 Share
Back Under the Hood: NBC4's Auto Shop Investigation

Back Under the Hood: NBC4's Auto Shop Investigation

A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain. Joel Grover reports for the NBC4 News on Monday, May 13, 2013.

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ABOUT THE INVESTIGATION

Click here for a behind-the-scenes look at how the I-Team's hidden cameras caught Jiffy Lube's employees. Find out how and where the cameras were positioned in the undercover test car.

"They flat out lied and it appears they had the intent to lie." —Bruce Hotchkiss, former investigator with the Bureau of Automotive Repair
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