An NBC4 undercover investigation into Jiffy Lube shops. Original Broadcast Date: September 2006
In the most elaborate undercover investigation ever conducted by NBC4, eight hidden cameras and some invisible ink helped to uncover what could be an illegal scheme. Read More
Two experts examined our undercover test car and said it needed no repairs or services other than an oil change. But seven of 11 Jiffy Lubes we tested told our undercover customers that our car needed services.
Seven years after NBC4s I-Team busted the one of the nation's biggest car repair chains, investigative reporter Joel Grover went back under the hood. An insider tells him, "if anything, it's gotten worse." Grovers special report airs Monday, May 13 on the NBC4 News at 11 p.m.
A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain. Joel Grover reports for the NBC4 News on Monday, May 13, 2013.
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Click here for a behind-the-scenes look at how the I-Team's hidden cameras caught Jiffy Lube's employees. Find out how and where the cameras were positioned in the undercover test car.