Scammers are finding a new way to steal credit card information. Someone posing as a hotel staff member has been calling hotel rooms, claiming that there's something wrong with the credit card used to check in with, convincing the traveler to give their financial information over the phone. Ana Garcia reports for the NBC4 News at 5 p.m. on May 16, 2013.
Groupon is amping up its product verification process after complaints that one of the items sold on its website was not Apple certified, despite being branded as such. Ana Garcia reports for the NBC4 News at 5 p.m. on May 8, 2013.
Prom and wedding season is on the horizon, and many are planning to travel in a luxury ride. Before you make the reservation, ask for the a written contract, as well as the car's TCP license, and the name it's under. Ana Garcia reports for the NBC4 News at 5 p.m. on May 7, 2013.
Federal authorities are warning Android users, vulnerable to sinister code, that some seemingly innocent apps can swipe their credit card information without even touching their wallet. Read More
Michael Gundersen, a single father, found himself on the brink of losing his home after unexpected life-changing events. When the sheriff's department left a notice of foreclosure on his Rosamond home, Gundersen reached out to the Get Garcia team, which helped link the patriarch with the non-profit HomeStrong USA. Ana Garcia reports for the NBC4 News at 5 p.m. on April 11, 2013.
Ana Medina, of Valencia, knew she was wrongly given a parking ticket. Medina says she had an hour left on her meter when she was given cited. The LA Parking Violations Bureau said the ticket was valid but when the Get Garcia team stepped in, the bureau looked through its records and dismissed the $63 ticket. Ana Garcia reports for the NBC4 News at 5 p.m. on April 10, 2013.
A family with a certified service dog was outraged when they were charged an extra fee by car rental company Avis for pet hair removal. "In my opinion, it's against the Americans with Disabilities Act," Gary Spindt said. The fee was waived after the Get Garcia team contacted the rental company, and the family has filed a complaint with the Department of Justice. Ana Garcia reports for the NBC4 News at 6 p.m. on April 4, 2013.
Donn Umber, of Santa Monica, was trying to sell his desk on Craigslist when he almost became tangled up in a nationwide scam that the FBI says it can’t crack down on. Ana Garcia reports for the NBC4 News at 5 p.m. on March 20, 2013.
Marjorie Austin says Suburban Water Systems of Covina overbilled her by $600. Despite repeated attempts to reach out to the company, the overage continued rolling over to the next month -- until she called the Get Garcia Team. Ana Garcia reports for the NBC4 News at 6 p.m. on March 14, 2013.
The national council of Better Business Bureaus cut ties with the Southern California chapter Tuesday after an investigation revealed a pattern of inflated business ratings in exchange for cash. However, the local chapter says they weren't expelled, but resigned. The chapter says they will remain working, and now call themselves the Business Consumer Alliance. Ana Garcia reports for the NBC4 News at 5 p.m. on March 12, 2013.