Chase Bank Customers Report Seeing Drained Accounts

The internal glitch has been fixed. Customers took their frustration -- and fears -- to Twitter.

By Samantha Tata
|  Monday, Mar 18, 2013  |  Updated 11:03 PM PDT
View Comments (
)
|
Email
|
Print
Chase Bank Customers Report Seeing Drained Accounts

Getty Images

advertisement

Many Chase Bank customers logged into their bank accounts Monday evening to find a horrifying figure: $0.

The major bank reported via Twitter that the "internal issue" causing customers to see zeroed-out accounts online and on the bank’s mobile app had been fixed as of 7:30 p.m. PT, about three hours after the bank acknowledged the problem.

"We're back to business as usual on Chase.com & Mobile. Apologies again for the trouble & thank you for your patience," a tweet from @ChaseSupport read.

A Chase Bank spokesperson told CNET that Monday's problem was an internal one, and did not suspect a security breach caused the issue.

The glitch prompted banking customers to vent their frustrations -- and fears -- on Twitter, with many of them posting screenshots of their zeroed-out accounts.

On Tuesday, March 12, Chase Bank’s website was inaccessible for about 90 minutes. Company officials said the outage was caused by a denial-of-service attack, in which attackers bombard a website with traffic that overloads servers, causing slow loading or a total shutdown.

Refresh this page for updates.

Follow NBCLA for the latest LA news, events and entertainment: iPhone/iPad App | Facebook | Twitter | Google+ | Instagram | RSS | Text Alerts | Email Alerts

Get the latest headlines sent to your inbox!
View Comments (
)
|
Email
|
Print
Leave Comments
What's New
Running Dry
Coverage of the California drought. Read more
Follow Us
Sign up to receive news and updates that matter to you.
Send Us Your Story Tips
Check Out