Woman's CheapAir Ordeal Ends After Hassles

NBC4 I-Team helps woman get airline tickets refunded after she had to cancel due to a family member's being hospitalized after an accident

View Comments (
)
|
Email
|
Print

    NEWSLETTERS

    If an air traveler has a change in plans, sometimes changing that ticket isn't so easy. One woman found that out when her stepson got hurt and she couldn't make the flight. Randy Mac reports for the NBC4 News at 5 and 6 p.m. Friday, Aug. 1, 2014. (Published Friday, Aug 1, 2014)

    If an air traveler has a change in plans, sometimes changing that ticket isn't so easy.

    One woman found that out when her stepson got hurt and she couldn't make the flight.

    When she went to get a refund, she got the run-around, until she called the NBC4 I-Team.

    Leeroy Ohana's life changed May 17, when a pool accident resulted in a broken neck and partial paralysis. He was near death. They didn't expect him to live.

    Students Vexed Over Dental School Closure

    [LA] Students Vexed Over Dental School Closure
    Some students paid tuition to go to a dental trade school in Pasadena, only to have the school suddenly close in the middle of the course and leave them high and dry. Randy Mac reports for the NBC4 News at 5 p.m. on Monday, July 28, 2014. (Published Monday, Jul 28, 2014)

    His father was out of the country. His stepmother was scheduled to fly American Airlines from Los Angeles to Dallas in days.

    "We couldn't go," said his stepmother, Lori Ohana. "We had to take care of him."

    Ohana purchased two tickets through the online travel website Cheap Air, for about $800, but she didn't buy the insurance, when she sought a refund or credit for missing the flight.

    "They had initially said for a fee we could transfer to a different day, for a $250 fee for each ticket."

    I-Team Investigates Car Damage From Westwood Flooding

    [LA] I-Team Investigates Car Damage From Westwood Flooding
    At least 700 car owners were impacted by the water main break in Westwood and car owners want to know who will pay for the damage. Randy Mac reports from Westwood for the NBC4 News at 6 p.m. on Wednesday, July 30, 2014. (Published Wednesday, Jul 30, 2014)

    Ohana said she sent a doctor's note to both Cheap Air and American Airlines.

    "The airlines passed it off to cheap air. Cheap Air went back to American Airlines and they both had the same thing. I should have purchased insurance.

    "One day, I just said, 'It's just not right and i emailed you," she said with a laugh.

    American Airline officials acknowledged to NBC4 discussions with Ohana's family, but said American Airlines never received all of Ohana's information.

    A day later, Mac received an email, saying, "Matter was resolved. We've sent Ms. Ohana an email. Her tickets will be fully refunded."

    Airline officials said they would arrange for a full adjustment to the credit card account.

    The note even expressed wishes for a speedy recovery for Leeroy, who said having his step-mother there when he awoke, in pain and uncertain of his future, was better than medicine.

    "It meant the world to me," Leeroy Ohana said. "My whole family was there too and having her there is absolutely amazing."

    Follow NBCLA for the latest LA news, events and entertainment: iPhone/iPad App | Facebook | Twitter | Google+ | Instagram | RSS | Text Alerts | Email Alerts