Frantic TV Lovers Call 911 to Report Cable Outage

One caller says: "hi, I am just trying to figure out what's going on. We have no TV."

Monday, Aug 19, 2013  |  Updated 1:07 PM PDT
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Police in Connecticut say frantic residents called 911 after their cable went out Sunday, and authorities were not happy. Officials went on Facebook to remind TV-watchers to call their cable company, not law enforcement, during an outage.

Police in Connecticut say frantic residents called 911 after their cable went out Sunday, and authorities were not happy. Officials went on Facebook to remind TV-watchers to call their cable company, not law enforcement, during an outage.

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Police in Connecticut say frantic residents called 911 after their cable went out Sunday, and authorities were not happy.

Officials went on Facebook to remind TV-watchers to call their cable company, not law enforcement, during an outage. 

Fairfield Police Chief Gary MacNamara said he could not provide the exact number of calls received, but there were quite a few.

In one conversation, the caller says "hi, I am just trying to figure out what's going on. We have no TV."

The dispatcher reminds her that 911 is for "life-threatening emergencies."

"I know that, I know that," the caller says.

When asked whether she has such an emergency, she says, "no, we're just trying to find out what's going on."

The dispatcher suggests she call her cable company.

Police say misuse of 911 could result in an arrest. 

"This is neither an emergency or a police related concern. Please direct your inquiries to Cablevision," police said in a Facebook post. "911 should only be called for Life Threatening Emergencies ONLY." 

Customers from Stamford to Milford were affected, according to the Connecticut Post.

Cablevision said in a statement Sunday night saying a power outage in Norwalk caused the problem.

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