After a police department paperwork blunder cost one citizen her vehicle and thousands of dollars, there's a happy ending to an unbelievable story.
Police messed up the stolen vehicle report.
Kerry Kirchenberg finally found her own stolen truck with five years worth of mileage, dents and dings.
The city admitted the mistake but denied her claim. And after seeing the NBC4 I-Team's first report, someone else is stepping up to make things right.
"It's just amazing," Kirchenberg said about her new Toyota Tundra that replaces the one she lost because of a police error.
It turns out the Porterville Police Department failed to report her stolen truck's vehicle identification number to the California Department of Motor Vehicles.
For the past five years no one was even looking for her stolen truck until Kirchenberg found it herself in March.
"It was exciting to find the original truck, but not in the same condition," she said of the truck that had a half decade of dents, dings and more than 100,000 miles.
The city of Porterville denied her claim despite their admitted mistake. But Toyota of Orange saw that story.
"What they did for me is amazing," she said. "It can't even really be explained in words."
The dealer offered her more than $15,000 in credit toward a new truck.
"I can't really explain how great of a deal I got," she said. "It's just so amazing."
Porterville's police chief, mayor, city council, and city attorney refused the I-Team's requests for interviews.
Kirchenberg finally feels someone's looking out for her, though she still wants someone to be held accountable.
"It's not over, because the responsible people haven't taken responsibility," she said.