Woman Says She Was Stuck With Six Flags Season Passes Due to Glitchy Site - NBC Southern California
LOOKING OUT 4 YOU

SEND TIPS

Woman Says She Was Stuck With Six Flags Season Passes Due to Glitchy Site

Some customers say they ended up in memberships they couldn't cancel, and Six Flags was even threatening to send them to collections.

    processing...

    NEWSLETTERS

    Theme Park Membership Fiasco: How Hard is it to Cancel?

    A family said she bought a membership, but when it came time for the membership to end, she was supposed to cancel online. But the woman said the website is glitchy, making it diffcult to cancel. Carolyn Johnson reports for the NBC4 News at 5 p.m. Monday, May 13, 2019.

    (Published Monday, May 13, 2019)

    With summertime right around the corner, you might be buying season passes to your favorite theme park. But some say they ended up in memberships they couldn't cancel, and Six Flags was even threatening to send them to collections.

    Patricia Schuyler said it was Colossus that got her hooked on roller coasters.

    "And now my kids love them just as much," she said.

    So, the Christmas before last, Schuyler bought her four kids an annual membership to Six Flags.

    How to Get the Most Out of Yelp Reviews

    [LA] How to Get the Most Out of Yelp Reviews

    Small businesses complain that Yelp isn't showing their 5-star reviews, and say it's misleading consumers. Carolyn Johnson reports for the NBC4 News at 5 p.m. on Thursday, May 9, 2019.

    (Published Thursday, May 9, 2019)

    "We figured we'd get them something that would last all year, not just something they'd open and forget about," she said.

    A year later, the memberships were up. Schuyler was required to log onto the six flags' website to officially cancel them. But she says the website was glitchy and it wouldn't let her cancel.

    "Being busy people, we tried three days in a row, and then we kind of forgot about it," she said.

    But Six Flags didn't. She was billed for another month of memberships.

    Schuyler said she tried to cancel again — and again — and she couldn't.

    And Six Flags kept billing her, even tacking on late fees.

    Consumers Receive Whooping Water Bills

    [LA] Consumers Receive Whooping Water Bills

    Imagine getting a $7,000 water bill, and the explanation is that you must have a leak somewhere. Feeling hopeless, consumers turned to the NBC4 I-Team for help. Investigative reporter Lolita Lopez went searching for answers.

    (Published Tuesday, May 7, 2019)

    Schuyler was on the hook for $120.

    "That would have put us back. We would have been eating rice and beans, and that's not a joke," she said.

    Schuyler is not alone. Other consumers are griping online that they couldn't cancel their memberships either. Some say Six Flags even threatened collections.

    The NBC I-Team reached out to Six Flags and it canceled Schuyler's memberships and wiped out her balance. in a statement, Six Flags apologized for any inconvenience.

    "I was elated and grateful," Schuyler said.

    Anyone who has problems canceling a membership via glitchy website should send an email to get your request of cancellation in writing.

    How to Check Your Water Meter for a Leak

    [LA] How to Check Your Water Meter for a Leak

    Here's how to check your water meter to spot a leak.

    (Published Monday, May 6, 2019)

    Read the latest I-Team investigative pieces here:

    Get the latest from NBC4 anywhere, anytime

    • Download the App

      Available for IOS and Android