After nearly a year of work, the 36-member task force formed to protect the rights of airline passengers announced its recommendations Wednesday. The group formed after several instances of passengers being delayed for hours on the tarmac due to weather or mechanical problems.
The task force had only four suggestions for the industry to consider. Among them were keeping bathrooms on the planes clean whenever possible, updating passengers every 15 minutes during a tarmac delay and providing refreshments and entertainment onboard during a long delay.
Passengers traveling through LAX on Wednesday said that the suggestions were common sense and that any reasonable company would want to do anything it could to make its customers happy. The oversight organization for the airline industry says that some of the suggestions have already become procedure for some airlines, though the task force has no actual authority to demand the recommendations be enforced.
