California Residents Received 490 Million Robocalls in September: Report - NBC Southern California

California Residents Received 490 Million Robocalls in September: Report

Researcher says 4.4 billion robocalls were made in September, an all-time high



    Why Are Robocalls Continuing to Flood Your Phone?

    It's a record nobody wants broken. But we learned Wednesday that robocalls -- that constant unwatned ringing -- are coming in more than ever before. Consumer Investigator Chris Chmura has been tracking this problem for months, looking at where it's the worst and why.

    (Published Wednesday, Oct. 17, 2018)

    Robocalls to Americans' phones hit an all-time high in September, and the number of unwanted calls shows no signs of slowing.

    That's the finding of Irvine-based tech firm YouMail, which released its latest Robocall Index this week. YouMail says Americans received 4.4 billion calls last month -- an average of 147 million calls per day -- up more than 4 percent from a month earlier.

    While many robocalls come from legal sources, such as political campaigns, banks, and pharmacies, YouMail says scams and telemarketers are behind nearly two-thirds of such calls. Illegal scams alone make up about 41 percent, according to YouMail's figures.

    YouMail Robocall Index - Robocalls by Category
    Photo credit: YouMail

    California, the nation's most-populous state, ranked No. 2 overall for robocalls, at about 490 million, just behind Texas, with 501 million. YouMail said the Bay Area received the ninth-most calls of any major metropolitan area, with about 83 million calls to numbers in and around San Francisco, Oakland, and San Jose.

    CEO Alex Quilici recently told NBC Bay Area YouMail uses data from calls made to customers of its call-filtering app to calculate its robocall index.

    "It helps us understand where the problem is the biggest, and then we can start exploring more data in those areas, to try to understand why, and then feed that back and improve our service," Quilici said. "Originally, we did the robocall index because nobody was measuring the scope of the problem."