Back Under the Hood: NBC4's Jiffy Lube Investigation

A four-month undercover investigation reveals what insiders say are new tricks and tactics used to cheat unsuspecting customers at the nation’s largest truck repair chain.

An NBC4 investigation seven years ago uncovered that some Jiffy Lubes in the LA area were charging drivers for work they did not perform. After that, Jiffy Lube assured NBC4 they would clean up their act.

Have they? The NBC4 I-team went back, undercover, to find out.

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