Downtown Los Angeles

Woman Says Omni Hotel Fired Her for Complaining of Over-Serving Bottomless Mimosas

Some drunken guests "made a mess of the bathrooms, the lobby and outside the hotel,'' according to the suit, which says two intoxicated women taking advantage of the "bottomless mimosas'' promotion broke a vase and one of them urinated in the lobby.

Mimosa Sunday
Corey Harmon

A judge Friday ordered arbitration of a lawsuit brought by a former longtime worker at the downtown Omni Los Angeles hotel who alleges she was fired in 2019 for complaining that the establishment was over-serving alcohol to patrons with a "bottomless mimosas'' promotion, endangering guests and staff alike.

Los Angeles Superior Court Judge Randolph M. Hammock said he based his ruling on an arbitration agreement plaintiff Sandra Cortez signed in April 2016, the most recent of several such documents she signed over the years.

"This evidence shows that plaintiff agreed to submit claims arising out of her employment or the termination of her employment with defendants to binding arbitration,'' the judge wrote.

Hammock further noted that although Cortez's lawyers acknowledged she signed an arbitration agreement, they argued it was unenforceable because it was allegedly one-sided and that the hotel could modify it at any time. But the judge said the evidence showed neither assertion was true. He put the lawsuit on hold pending the outcome of the arbitration and set a post-arbitration status conference for Oct. 25, 2021.

Cortez sued June 3, alleging discrimination, harassment, retaliation and various state Labor Code violations by the Omni Los Angeles, one of several hotels in the chain temporarily closed due to the coronavirus pandemic.

Cortez says she was hired by Omni in October 2000 and rose from a server to a leadership position in which she trained many employees. The 43-year-old plaintiff immigrated to the U.S. from El Salvador in 1983 and has worked hard to build a life here for both herself and her family, according to her court papers.

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"However, plaintiff's dreams were crushed when (Omni's) multinational hotel conglomerate, with an estimated annual revenue of $2 billion, unlawfully discharged her after 19 years of devoted employment,'' the suit alleges.

During the six months before Cortez's firing, she complained about the over-serving of alcohol to guests during weekend brunches at the Olive Street hotel and the inherent risks caused by dangerously inebriated guests, the suit alleges.

According to the suit, the hotel's website said it "doesn't disappoint with ... free-flowing bottomless mimosas,'' a cocktail composed of champagne and chilled citrus juice.

Cortez frequently complained about the issue at Omni's  monthly staff meetings, but her concerns were ignored "in pursuit of the generous profits brought in by the bottomless mimosa promotion,'' according to the complaint.

"Stated otherwise, as usual, the almighty dollar prevailed over the health and
safety of hard-working employees.''

The well-advertised "booze-fest'' and the "heavy inebriation that naturally came therewith'' resulted in many guests getting drunk every weekend, according to the suit, which says some became violent, causing property damage and scaring Cortez and other staff members.

Some drunken guests "made a mess of the bathrooms, the lobby and outside the hotel,'' according to the suit, which says two intoxicated women taking advantage of the "bottomless mimosas'' promotion broke a vase and one of them urinated in the lobby.

"Needless to say, things were out of control, and the Omni was well aware,'' the suit alleges.

Last Nov. 12, the plaintiff says her direct boss asked her about the incident with the two women. He showed her a photo of a female minor's driver's license and asked Cortez if she knew it was illegal to serve alcohol to underage people, the suit states.

Cortez confirmed that the woman in the photo looked like one of the intoxicated women she served, but said both had showed her identification indicating they were over 21, according to her court papers.

Cortez says she was suspended and ordered to come back in three days.

On Nov. 15, Cortez met with management and a supervisor gave her an envelope, then told her that matters were "out of their hands'' and that the Omni had decided to end its relationship'' with Cortez, the suit says.

"Clearly, plaintiff was nothing more than a scapegoat to present to the corporate gods when they demanded that someone take blame for these long-standing illegalities of over-serving patrons ... in the pursuit of profit,'' the suit alleges.

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