Phone Scam Leads to $11,000 Bank Theft

Consumers say they answered a phone call that appeared to be from their bank, but instead, it was a scammer who swiped thousands of dollars from their account. Consumers say their banks often refuse to refund them, but our I-Team learned these banks may be on the hook after all. Randy Mac reports for the NBC4 News at 6 p.m. on May 13, 2022.