NBCLA's I-Team Helps Couple Get Promised Free Fridge - NBC Southern California
Randy Responds

Randy Responds

CONSUMER PROBLEM? RANDY MAC HAS YOUR BACK.

NBCLA's I-Team Helps Couple Get Promised Free Fridge

    processing...

    NEWSLETTERS

    Family Gets a Free Fridge - But Not So Fast

    A couple who qualified for a free fridge said the process of actually getting the appliance was a lot more complicated. Randy Mac reports for the NBC4 News at 5 p.m. Tuesday, Sept. 17, 2019. (Published Tuesday, Sept. 17, 2019)

    What to Know

    • Phos-Chek makes a colorless version of fire retardant for homes.

    • One jug makes five gallons of retardant, and the cost just $59.

    • A Malibu resident said it saved her home.

    An Orange County couple says SoCal Edison's CARE program qualified them for a new refrigerator, free of cost, but when it came to actually receiving the appliance, they said the company wouldn't deliver -- until NBCLA's I-Team got involved.

    John and Lori Madsen who enrolled in the CARE program, which reduces power bills for lower income families, said it has been a huge relief.

    "Even if we saved $10 to $15 a month, that's $10, $15 we can put towards groceries and paying bills. So every penny counts," John said.

    Earlier this year, the couple received more good news - they also qualified for a new energy efficient refrigerator through the CARE program.

    I-Team Looks at Do-it-Yourself Home Fire Protection

    [LA ITEAM] I-Team Looks at Do-it-Yourself Home Fire Protection

    A woman in Malibu says her home was saved thanks to taking a do-it-yourself approach to fire protection. Randy Mac investigates on NBC4 News at 5 p.m. on Monday, Aug. 26, 2019.

    (Published Monday, Aug. 26, 2019)

    But getting that new fridge wasn't so easy. They say SoCal Edison only offered one with a top freezer, which didn't work for Lori, who has disabilities. They say the power company told them if they didn't take the appliance, they might be bumped from the program.

    "We're not refusing to take a refrigerator. We're refusing one that won't meet our needs. We already have one that meets our needs," John said.

    After reaching out to NBCLA, the I-Team contacted SoCal Edison and the company delivered a fridge with a bottom freezer right away.

    The power company said it was happy to resolve this for the Madsens.

    "Every little bit helps when you're on a limited income," John said.

    SoCal Edison also wants to remind customers it has various income-qualified programs that can help reduce your bill. In fact, it just increased the income level, meaning more customers may qualify. Want to find out if you qualify? Go to this site to check.

    Get the latest from NBC4 anywhere, anytime

    • Download the App

      Available for IOS and Android