Jiffy Lube's response:
At Jiffy Lube, our customers and their vehicles are our top priority. We aim to provide quality service to our customers in the maintenance of their vehicles, which is why we require more than 20,000 Jiffy Lube service center technicians across the country to complete a comprehensive training program.
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It is our intent to help educate our customers so they can make informed decisions regarding their vehicle’s maintenance services and products. We base our recommendation on Original Equipment Manufacturer (OEM) recommendations when appropriate and we also review the condition of the customer’s vehicle at the time of service.
We take all allegations regarding technician performance at our franchise service centers seriously, and encourage customers who are dissatisfied with their service to contact us at 1-800-344-6933 or www.jiffylube.com.