American: Computer System Behind Cancellations 'Stabilized' - NBC Southern California
National & International News
The day’s top national and international news

American: Computer System Behind Cancellations 'Stabilized'

There will be some cancellations Wednesday as the airline repositioned planes and crews

    processing...

    NEWSLETTERS

    American: Computer System Behind Cancellations 'Stabilized'
    Getty Images
    An American Eagle Bombardier jet taxis to a gate after landing at Ronald Reagan Washington National Airport in Washington, D.C.

    American Airlines says it has "stabilized" a computer system that failed at one of its affiliate carriers, causing the cancellation of 2,500 flights over the past week.

    The failure occurred in computers used to schedule crews for PSA Airlines, which is owned by American and operates many American Eagle regional flights.

    "It's a hardware issue that was causing some of our applications to run really slowly," American Airlines spokeswoman Katie Cody said Tuesday. She said employees tried to work around the problem, "but the application was running so slow they just couldn't keep up."

    Tracking service FlightStats said PSA canceled more than 500 flights by Tuesday afternoon. Cody said all of the airline's morning flights were scrubbed and PSA restarted after the computer system was stabilized.

    Colorado Man Charged With Five Counts of Murder in Deaths of Wife and Daughters

    [NATL] Colorado Man Charged With Five Counts of Murder in Deaths of Wife and Daughters

    Christopher Lee Watts was charged with five counts of murder Monday for the deaths of his wife Shanann Watts and their two daughters Bella and Celeste. Watts had initially pleaded publicly that his wife and daughters had gone missing. Their bodies were discovered on the property of the oil and natural gas company Watts worked for. The D.A. said that it's "too early" to discuss whether prosecutors would seek the death penalty.

    (Published Monday, Aug. 20, 2018)

    Cody said there would be some cancellations Wednesday as the airline repositioned planes and crews — FlightStats showed about a dozen.

    Many of the cancellations and longest lines since the outages began last Thursday have been at the airport in Charlotte, North Carolina, a major hub for American.

    The incident highlights the role that so-called regional airlines like PSA play in the operations of the giant carriers: American, Delta and United.

    Regional airlines hire their own pilots and flight attendants and contract with the majors to operate flights bearing the brands of American Eagle, Delta Connection and United Express. Some, like PSA and Alaska Airlines' Horizon Air, are owned by the big airlines, while others are independent companies.

    Either way, the major airlines sell the tickets, and most passengers don't know that the flight is being flown by another airline.

    Regional carriers use smaller planes, and they often fly passengers between hub airports and smaller cities. In Charlotte, PSA operates about 55 percent of the parent company's schedule — more flights than American's own, larger planes.

    Father, Son Escape Raging Wildfire at Glacier National Park

    [NATL] Father, Son Escape Raging Wildfire at Glacier National Park

    The campers had to drive through the Howe Ridge Fire after it quickly expanded.

    (Published Tuesday, Aug. 21, 2018)

    The duration of the PSA outage — six days — and the number of canceled flights exceeded many recent technical outages at much bigger airlines. In 2016, Delta Air Lines canceled 2,300 flights and Southwest Airlines dropped more than 2,000 after separate computer outages.