Beyonce Sets the Celebrity Social Media Benchmark

The superstar keeps it "authentic" and keeps fans coming back with her glimpse of her gorgeous life

Sure we're all going to love looking at pictures of Beyonce Knowles in People magazine this week, where she reigns as the "world's most beautiful woman." 

But the star as of late has proven she doesn't need old media to tell her story, smartly upping her social media presence with gorgeous, intimate photos of her life that have set a new standard for a celebrity image crafted online, practically DIY.

Knowles, 30, reentered the world of Twitter earlier this month to herald the launch of her website/Tumblr.

“It’s genius,” said Anne Helen Peterson, teacher of media and cultural studies at The Putney School in Vermont. “While Beyonce has been reticent in her engagement of new media up until recently, the release of her Tumblr evidences tremendous savvy.”

Previously, the superstar singer ensured her personal life was heavily guarded from prying eyes. Her wedding in 2008 to hip-hop star husband Jay-Z, and birth of their daughter Blue Ivy Carter in January were exercises in maximum-security media shut-out.

But now, Knowles is granting fans a glimpse into the world they once could only imagine: private photos of the couple on vacation and handwritten messages to first lady Michelle Obama,  all displayed alongside news of her upcoming tour (she is set to play three shows in Atlantic City, N.J. over Memorial Day weekend) and music releases.

A foreshadowing of this raising of the secrecy veil came in February as the world’s media clamored for the first glimpse of Blue Ivy. In a shrewd move, Knowles and Jay-Z launched a Tumblr focused solely on their daughter that featured five intimate images of mother and child.

Beyonce is certainly not the first celebrity to interact directly with her fans (she counts 4 million Twitter followers to Taylor Swift’s 13.5 million for example), but what she gets right is what makes her current online presence a benchmark.

“The Tumblr manages to convey "openness," even though it's very, very controlled,” said Petersen. “She adds access to her image, but she does so completely on her own terms.”

“Having a direct relationship with your fan is now possible and easier than ever,” said Steve Ellis, CEO and founder of WhoSay, a third-party application that is a social media intermediary for celebrities such as Tom Hanks, Eva Longoria, Chelsea Handler and Jim Carrey. "It is about that direct relationship with the fan and maintaining that long term.” WhoSay now lists over 1000 clients that in turn make more than one billion connections via Facebook, Twitter and Tumblr.

Success in the digital realm though, does not require you bombard fans with what you ate for lunch or how tired you may be whilst traveling in first class. Beyonce tweets and posts only what she wants, when she wants, in a less-is-more conversation with her adoring public, who can communicate back by doing things like buying one of her four fragrances or downloading her music.

Authenticity, or an aura of such, is what keeps fans coming back.

“It’s not necessarily just volume,” said Ellis. “It’s really about the quality of the content. We have clients that post photos that are funny, clients that post sketches that are funny, clients that post pictures with them in them, pictures without them. Everyone has his or her own voice. And as long as that voice is authentic and the content is reflective of that you will see far more engagement and loyalty. And if you just try and market to people you see the opposite.” WhoSay now lists over 1000 clients that in turn make more than one billion connections via Facebook, Twitter and Tumblr.

While there is no denying such access is heavily mediated, Beyonce is not alone when it comes to taking the reins and directly using social media to control a public profile. Lady Gaga is a habitual tweeter, the aforementioned Swift balances stream-of-consciousness essays on her website while tweeting that she had buckwheat pancakes for breakfast. Even Queen Elizabeth II has a Facebook page, just don’t try and friend her – her platform only operates one-way.

“There's a divide in the celebrity community right now: those who engage directly and those who do not,” says Petersen when discussing who gets it right online. “It's not necessarily even an age divide, because everyone from Justin Bieber to Alec Baldwin Tweets. I don't think that Gwyneth Paltrow has been particularly savvy with her online presence, Goop is just so tone deaf. Will Smith's Facebook page seems to offer a good mix of ‘authenticity,’ ordinariness/extra-ordinariness, and I still think that Kanye's Twitter, for all of the negative press, is an effective mix of restraint and release that continues to fascinate people.”

Discussing the future, Ellis sees no slowing when it comes the take-control trend of utilizing new media. “We’ve had an evolution already,” he says. “There have been multiple forms of direct fan social interaction in varying platforms that have come and gone. In almost every case the most valuable portion of that example was the influence of the celebrity. In today’s world with smart-phones and everything else just the capacity for them to be publishers combined with that technology makes a unique opportunity.”

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