Twitter chief executive Dick Costolo acknowledged that the company has failed at stopping abuse and trolls, according to a leaked memo.
"We suck at dealing with abuse and trolls on the platform and we've sucked at it for years," Costolo wrote in a company memo obtained by The Verge. "It's no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day."
Costolo was replying to an employee who brought up an article by Lindy West about being targeted by trolls on Twitter.
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Costolo then wrote that he was "frankly ashamed of how poorly we've dealt with his issue," and there was "no excuse for it." He then said he took full responsibility for not being "more aggressive."
While Costolo's words are comforting because they come from the chief executive of a social network, we will have to wait and see if Twitter's actions will speak louder.