Cheese Controversy: McDonald’s Customers Say Mozzarella Sticks Came Without Cheese

The company addressed the “low volume of guest concerns” in a statement to NBC Chicago explaining that the cheese possibly melted out of the sticks during the cooking process


McDonald’s customers have taken to social media after finding their mozzarella sticks came without cheese.

Twitter users blasted the company with photos confirming the cheese was missing.

"My girl got mozzarella sticks from McDonald's and they gave her them with no cheese @McDonalds y'all slacking," wrote @AntoineFulton.

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"@McDonalds I just bought your mozzarella sticks and not one of the three had cheese in the middle. This is pathetic," said @piercenick5.

The company responded to the cheese controversy in a statement to NBC Chicago, explaining that the cheese possibly melted out of the sticks during the cooking process.

"We are aware of a low volume of guest concerns about our Mozzarella Cheese Sticks," spokeswoman Lisa McComb said in an emailed statement. "In these instances, we believe the cheese melted out during the baking process in our kitchens and shouldn't have been served. We apologize to any customers who may have been affected. We are working to fix this in our restaurants."

The Oak Brook-based chain announced its plans to add the snacks to its menus late last year. 

More recently, the company announced it will start offering an expanded all-day breakfast menu that adds McGriddle and biscuit sandwiches in 72 restaurants in Tulsa, Oklahoma.

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