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Apple Will Fix Disappearing iMessages

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    NEWSLETTERS

    Apparently once you leave Apple's iOS, your text messages may be lost, according to reports, but the problem has been around for years.

    A former iPhone user filed a class-action suit against Apple earlier this week claiming this problem violates California's unfair competition law and impedes wireless carriers, according to the Re/Code, and Apple has since acknowledged the problem and is now proposing a fix. That's great considering the problem has been around since 2011, and Apple is just now getting to it. The problem is that it's been made worse by a recent server bug. Apple still has to send a software fix in the next iOS update.

    iMessage, Apple's messaging system, reroutes the messages sent to another Apple device through its servers rather than wireless carriers to bypass charges. Basically in order for it to work, it needs an associated phone number -- but the problems begin when an iPhone user keeps his or her old number but moves to an Android phone. Although it's far too complicated for us to understand, and Apple isn't casting any light onto the problem it's barely acknowledged, but once a user moves to a different platform the messages are sucked into Apple's cloud and never seen again.

    “We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”
    Apple said that users can turn off iMessage on their iPhones and uncheck phone numbers from other Apple devices before switching to a new device. Apple's attempts to remove users from iMessage after they have switched devices proved to make things worse with the discovery of a new server glitch.
    Until the problem is fixed, and a dates still hasn't been set, those switching to a new platform may just have to use a third-party messaging system such as Whatsapp, Kik or Snapchat to keep in touch with friends.
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