Christmas Eve Netflix Outage Disrupts Holiday Plans, Shows Growth of Streaming

"Maybe I should just get cable," groused one viewer

By Sharon Bernstein
|  Wednesday, Dec 26, 2012  |  Updated 5:13 AM PDT
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Christmas Eve Netflix Outage Disrupts Plans

A Christmas Eve outage at Netflix’ digital TV and movie streaming service disrupted holiday plans for thousands of families Monday night, and showed how deeply ingrained online viewing has become in just a few years.

“Christmas Eve tradition ruined,” viewer Tom Moccia complained on Twitter.

“Maybe I should just get cable,” groused Benjamin Kerensa on the messaging service.

Netflix, which is based in Los Gatos, sent out a message on its Twitter feed apologizing for the outage at about 4 p.m. Monday.
“We’re sorry for the Christmas Eve outage,” the company said. “Terrible timing!”

By Christmas morning, the service was back up.

“We’re back to our normal streaming levels,” the company tweeted at about 9:30 a.m.

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