A Chicago man said he received an unwelcome email from Sprint this weekend after he called the company to report an error with his account.
Kelvin Mathews claims he was sent an email addressed to "Sissyboy Kelvin Gay Matthews" after he sought assistance from customer service.
“I gave [the representative] my email address, and that’s the email they sent me,” Mathews said.
Mathews said he originally called the company Sunday because he was still receiving messages from a Sprint account he thought he closed.
He told a customer service representative about his issue and was directed to check the status of his phone on his online account. When he couldn’t remember his login information, he said the representative sent him an email with instructions.
When he received the email, however, he was shocked and called customer service again.
“I expressed my concerns to them and how serious this is to me and my wife,” he said. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”
Sprint said its investigation is ongoing but did acknowledge the error.
A spokesman for the company said the salutations on the automated emails can be changed by employees.
"We have apologized to Mr. Mathews and deeply regret what happened over the weekend,” the company said in a statement. “Mr. Mathews should never have received this email from our representative. We have dealt with that employee appropriately."
Mathews said a representative from Sprint contacted him Monday following his report, apologizing for the email.
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The representative offered to close Mathews’ Sprint account with no early termination fees and agreed to open a new business account with an iPhone and two months of free service, Mathews said.
Mathews said he had not yet accepted the offer.
“To have this email is a form of degrading someone and I think people need to know about it,” he said. “They’re not treating customers like they should.”
Earlier this year, a suburban Chicago couple who lost their teenage daughter in a car crash received mail from OfficeMax addressed to "Daughter Killed in Car Crash."
And in February, a California woman named Lisa McIntire received mail from Bank of America addressed to "Lisa Is a Slut McIntire."