Southwest Airlines

Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.

Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.

The airline is trying to extract itself from a sustained scheduling mess.

There’s a story behind every bag among the sea of luggage lining the wall at the Southwest Airlines terminal baggage claim at Los Angeles International Airport.

As thousands of Southwest Airlines customers try to get out of town or return from their holiday vacations, thousands of bags are stuck at airports across the country. Alex Rozier reports for the NBC4 News on Dec. 28, 2022.

Southwest Airlines continues to cancel thousands of fights leaving travelers stuck at airports trying to find different ways of getting back home. Anoushah Rasta reports for the NBC4 News on Dec. 28, 2022.

Following mass flight cancelations, Southwest Airlines has set up a self-service portal for customers. Lolita Lopez demonstrates how to use the portal to rebook your flight or get a refund. 

It has less to do with the weather and more to do with something called the “point-to-point” model.

SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.

“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...

The airline cut another 60% of its schedule even as operations at other airlines improved.

When travel plans don’t go your way, remember that you do have rights. Here’s what you should pay attention to.

In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.

Thousands of Southwest travelers are left frustrated after massive cancellations and delays have left many stranded at LAX airport. Ted Chen reports for the NBC4 News on Dec. 27, 2022.

Rows of baggage carts could be seen on the tarmac at Dallas Love Field Airport on Tuesday.

Travelers dealt with widespread difficulties in the lead-up to the Christmas holiday weekend as a winter storm pummeled the U.S., but even as some of the effects of the storm lingered, much of the travel disruptions were expected to be cleared by this week — except for those who flew on Southwest Airlines.

Travelers are upset after Southwest Airlines canceled thousands of flights. Darsha Philips reports for the NBC4 News on Dec. 26, 2022.

Blaming the chaos to their flight schedule on this past week’s winter storm, Southwest said in a statement that the winter weather caused disruptions to their full holiday travel plans, causing the catastrophic cancellations.