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Southwest CEO Maps Out a Recovery After Holiday Meltdown: ‘We Have Work to Do'
Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.
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Southwest Moves to Rebuild Reputation After Cancellation Chaos During Holidays
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
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Southwest to Give Over $300 in Points to Customers Impacted by Cancellation Chaos
Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.
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Southwest Airlines Schedule Returns to Relative Normalcy After Week of Chaos
Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.
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Southwest Says It Will Return to Normal Operations Friday After Days of Chaos
The airline is trying to extract itself from a sustained scheduling mess.
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Family Drives 21 Hours From Texas to LAX in Search for Stranded Southwest Airlines Luggage
There’s a story behind every bag among the sea of luggage lining the wall at the Southwest Airlines terminal baggage claim at Los Angeles International Airport.
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Southwest Travelers Search for Luggage
As thousands of Southwest Airlines customers try to get out of town or return from their holiday vacations, thousands of bags are stuck at airports across the country. Alex Rozier reports for the NBC4 News on Dec. 28, 2022.
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Southwest Cancels More Than 2,500 More Flights Wednesday
Southwest Airlines continues to cancel thousands of fights leaving travelers stuck at airports trying to find different ways of getting back home. Anoushah Rasta reports for the NBC4 News on Dec. 28, 2022.
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Here's How to Rebook Or Get Refunds After Southwest Cancelations
Following mass flight cancelations, Southwest Airlines has set up a self-service portal for customers. Lolita Lopez demonstrates how to use the portal to rebook your flight or get a refund.
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Why Is Southwest Having So Many Cancellations While Other Airlines Are Not?
It has less to do with the weather and more to do with something called the “point-to-point” model.
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How Does Southwest's Point-to-Point Model Work?
SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.
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Stranded Friends Hit The Road to Bypass Southwest's Cancellation Chaos
“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...
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Southwest Cancellations Continue as Rival Carriers Cap Fares to Help Stranded Flyers
The airline cut another 60% of its schedule even as operations at other airlines improved.
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Passenger Advocates Keep Close Watch on Southwest Airline Troubles
When travel plans don’t go your way, remember that you do have rights. Here’s what you should pay attention to.
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Southwest CEO Releases Statement on Airline Troubles: ‘Truly Sorry'
In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.
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Southwest Passengers Stranded in Southern California
Thousands of Southwest travelers are left frustrated after massive cancellations and delays have left many stranded at LAX airport. Ted Chen reports for the NBC4 News on Dec. 27, 2022.
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US Airports See Luggage Pileups in Wake of Winter Storm Delays
Rows of baggage carts could be seen on the tarmac at Dallas Love Field Airport on Tuesday.
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Why Did Southwest Airlines Cancel So Many Flights? Here's What the Airline Said
Travelers dealt with widespread difficulties in the lead-up to the Christmas holiday weekend as a winter storm pummeled the U.S., but even as some of the effects of the storm lingered, much of the travel disruptions were expected to be cleared by this week — except for those who flew on Southwest Airlines.
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Travelers Frustrated After Southwest Cancels Flights
Travelers are upset after Southwest Airlines canceled thousands of flights. Darsha Philips reports for the NBC4 News on Dec. 26, 2022.
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Southwest Airlines Will Operate One-Third of Scheduled Flights for Several Days
Blaming the chaos to their flight schedule on this past week’s winter storm, Southwest said in a statement that the winter weather caused disruptions to their full holiday travel plans, causing the catastrophic cancellations.