It's Clinton's Convention, but Obama May Be Most Important Factor | NBC Southern California
Decision 2016

Decision 2016

Full coverage of the race for the White House

It's Clinton's Convention, but Obama May Be Most Important Factor

Obama's job-approval rating is at 51 percent in the latest NBC News/Wall Street Journal survey

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    President Barack Obama greets supporters with presumptive Democratic presidential nominee Hillary Clinton during a campaign rally on July 5, 2016, in Charlotte, North Carolina.

    Though the Democratic convention is Hillary Clinton's party, President Barack Obama could be the most important figure in the presidential contest between now and Election Day, NBC News reports.

    Obama, who is speaking at the convention Wednesday night, is the only outgoing incumbent president since Ronald Reagan who has been popular enough to benefit his party's nominee.

    Obama's job-approval rating is at 51 percent in the latest NBC News/Wall Street Journal — the third-straight NBC/WSJ survey where his approval has been above 50 percent. 

    Despite the president's high approval ratings, Republicans want to use the negative news at home and abroad — the terrorist attacks in Orlando and France, and the police shootings in Dallas and Baton Rouge — against the party in charge of the White House.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)